Job Description Customer support

• Timely tracking and Status updating to the customer as per SOP.
• Adherence to Timely and daily submission of DSR.
• Recognize and grow new business segments of existing clients.
• Timely and Result oriented reporting and follow up internally and Externally.
• Develop a strong relationship with Team, clients and Vendors.
• Constant up gradation of product knowledge and effective use while interacting with the customer.
• Timely submission of CS reports to the clients.
• Adherence to all the organizational Policies and Procedures and rules.
• Compliance of CS Policy as per standard SLA.