Job Description Telesales

• Contact potential or existing customers to inform them about a product or service using scripts.
• Answer questions about products or the company.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to the field sales team when needed.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Handle grievances to preserve the company’s reputation.
• Go the “extra mile” to meet sales quota and facilitate future sales.

Requirements

• Proven experience as telesales representative or other sales/customer service role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs (e.g.Excell,word, CRM software) and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English,Hindi.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.